City to Cottage
City to Cottage Gift Cards
City to Cottage Gift Cards
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Not quite sure about your co-worker's style? Hesitant to pick something and then watch your auntie look disappointed? Tired of spending way too much time on picking the perfect wedding present only to find out that the couple has already got, like, three of those?
Go for Gift cards!
Surprise your loved ones with flexibility and show that you care with one of our gift vouchers! Just select the suitable amount and add it to your basket, it is as simple as that.
Would you like to send a gift card via post instead of handing it over in person? Please email us at info@citytocottage.co.uk and we are happy to organise it for you.
For T&C's please visit our Terms and Conditions page
Product Care
Product Care
Storage/Handling
With correct handling, your products will still look good after many years of service.
Try to ensure minimum contact with soft metals to reduce metal marking, which can be caused by a number of factors including, poor quality cutlery; stacking City to Cottage products with metal ancillary items such as teapots; and abrasion with metal countertops.To avoid scratching the glazed surface, take care when handling that surfaces do not slide over one another, especially items with an unglazed foot.
Dishwashing
Sometimes, damage may be caused by the incorrect washing of your products. To avoid this unnecessary damage and to preserve the appearance of your purchase, we make the following recommendations for washing ceramics.
Dishwasher:
Set the dishwasher temperature for wash and rinse cycles at the recommended level and follow the manufacturer's guide for detergent dosage. Assess water hardness and make sure water softeners are used if required. Please service your dishwasher regularly, according to the manufacturer's instructions.
Wash before using for the first time and ensure items are washed promptly after each use.Use plastic or rubber scrapers to remove leftover food from plates before washing, as metal utensils or abrasives may damage the glazed surface.Plastic racks are recommended, with compartmented boxes for cups/mugs, as plastic covered metal baskets can cause metal marking when they become worn.Never wash cutlery or other metal items with ceramic products- always use specially designed cutlery baskets.Whenever possible, prevent pieces from coming into contact, (especially handles and spouts), by using well designed racks to avoid abrasion of the glaze.Use a recognised de-stainer to remove stubborn marks as strong detergents and/or excessive concentrations will attack glaze and damage surface decoration including gold and platinum. If you require further advice, please contact us.
Thermal Shock
To reduce the possibility of thermal shock, sudden extremes of temperature should be avoided e.g. from the freezer to a hot oven or pouring boiling water directly into a cool mug.
The better care you take of your product, the long its service life will be.
Product care of ceramics
Storage/Handling
With correct handling, your products will still look good after many years of service.
- Try to ensure minimum contact with soft metals to reduce metal marking, which can be caused by a number of factors including, poor quality cutlery; stacking City to Cottage products with metal ancillary items such as teapots; and abrasion with metal countertops.
- To avoid scratching the glazed surface, take care when handling that surfaces do not slide over one another, especially items with an unglazed foot.
Dishwashing
Sometimes, damage may be caused by the incorrect washing of your products. To avoid this unnecessary damage and to preserve the appearance of your purchase, we make the following recommendations for washing ceramics.
Dishwasher:
Set the dishwasher temperature for wash and rinse cycles at the recommended level and follow the manufacturer's guide for detergent dosage. Assess water hardness and make sure water softeners are used if required. Please service your dishwasher regularly, according to the manufacturer's instructions.
- Wash before using for the first time and ensure items are washed promptly after each use.
- Use plastic or rubber scrapers to remove leftover food from plates before washing, as metal utensils or abrasives may damage the glazed surface.
- Plastic racks are recommended, with compartmented boxes for cups/mugs, as plastic covered metal baskets can cause metal marking when they become worn.
- Never wash cutlery or other metal items with ceramic products- always use specially designed cutlery baskets.
- Whenever possible, prevent pieces from coming into contact, (especially handles and spouts), by using well designed racks to avoid abrasion of the glaze.
- Use a recognised de-stainer to remove stubborn marks as strong detergents and/or excessive concentrations will attack glaze and damage surface decoration including gold and platinum. If you require further advice, please contact us.
Thermal Shock
To reduce the possibility of thermal shock, sudden extremes of temperature should be avoided e.g. from the freezer to a hot oven or pouring boiling water directly into a cool mug.
The better care you take of your product, the long its service life will be.
Shipping
Shipping
City to Cottage Delivery options:
1. Standard Delivery
Your order aims to be delivered in 2-3 working days.
Delivered Monday- Friday
(excluding bank or public holidays)
Orders placed by midnight on Tuesday will aim to be delivered by Friday. Orders placed after this time will be delivered from Monday the following week.
Requires a signature upon delivery
FREE UK SHIPPING
2. Expedited
Your order aims to be delivered in 1-2 working days.
Delivered Monday- Friday
(excluding bank or public holidays)
Orders placed by midnight on Tuesday will aim to be delivered by Friday. Orders placed after this time will be delivered from Monday the following week.
3. Express
Your order aims to be delivered next working day.
Delivered Monday-Friday
(excluding bank or public holidays)
Orders placed by 12.00 noon Monday-Thursday, aim to be delivered next working day.
Orders placed Friday, Saturday by 12 noon delivered the following Monday
Requires a signature upon delivery
INTERNATIONAL DELIVERY
From £9.95
Return policy
Return policy
Returns and Refunds Policy
Thank you for shopping at City to Cottage.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 14 days of the original purchase of the product. If the product is prior to dispatch we are able to refund any payment taken. If after dispatch, please return goods and you will be refunded.
Before returning a product, please make sure that:
The product was purchased in the last 14 days
The product is in its original packaging
Items must be returned in a fully resalable condition, which means being unused and in the original packaging. City to Cottage reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.
Shipping charges
Shipping charges incurred in connection with the return of a product are non- refundable. In case of a return please note that customers are required to pay for any incurring postage charges
Damaged items
If you received a damaged product, please notify us immediately for assistance. Customers can exchange the product with a new one or ask for a refund. In any case, please contact us via email.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
If you would like to request a return, please contact us at info@citytocottage.co.uk, include your name and order ID as well and a member of our Team will be happy to assist you.
