Product Care

Product care of ceramics


With correct handling, your products will still look good after many years of service.

  • Try to ensure minimum contact with soft metals to reduce metal marking, which can be caused by a number of factors including, poor quality cutlery; stacking City to Cottage products with metal ancillary items such as teapots; and abrasion with metal countertops.
  • To avoid scratching the glazed surface, take care when handling that surfaces do not slide over one another, especially items with an unglazed foot.


Sometimes, damage may be caused by the incorrect washing of your products.  To avoid this unnecessary damage and to preserve the appearance of your purchase, we make the following recommendations for washing ceramics.

Set the dishwasher temperature for wash and rinse cycles at the recommended level and follow the manufacturer's guide for detergent dosage.  Assess water hardness and make sure water softeners are used if required.  Please service your dishwasher regularly, according to the manufacturer's instructions.

  • Wash before using for the first time and ensure items are washed promptly after each use.
  • Use plastic or rubber scrapers to remove leftover food from plates before washing, as metal utensils or abrasives may damage the glazed surface.
  • Plastic racks are recommended, with compartmented boxes for cups/mugs, as plastic covered metal baskets can cause metal marking when they become worn.
  • Never wash cutlery or other metal items with ceramic products- always use specially designed cutlery baskets.
  • Whenever possible, prevent pieces from coming into contact, (especially handles and spouts), by using well designed racks to avoid abrasion of the glaze.
  • Use a recognised de-stainer to remove stubborn marks as strong detergents and/or excessive concentrations will attack glaze and damage surface decoration including gold and platinum. If you require further advice, please contact us.

Thermal Shock

To reduce the possibility of thermal shock, sudden extremes of temperature should be avoided e.g. from the freezer to a hot oven or pouring boiling water directly into a cool mug.

The better care you take of your product, the long its service life will be.

We love to hear from people who enjoy using our products, so feel free to reach out to us with any questions you may have!