Returns

Returns and Refunds Policy


Thank you for shopping at City to Cottage.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the product. If the product is prior to dispatch we are able to refund any payment taken. If after dispatch, please return goods and you will be refunded.


Before you return a product, please make sure that:

The product was purchased in the last 14 days

The product is in its original packaging

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. City to Cottage reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.


Send the product with its original packing to:

5 Selsey Cresent, Welling, DA16 1ER


Shipping charges

Shipping charges incurred in connection with the return of a product are non- refundable. In case of a return please note that customers are required to pay for any incurring postage charges


Damaged items

If you received a damaged product, please notify us immediately for assistance. Customers can exchange the product with a new one or ask for a refund. In any case, please contact us via email. 


Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.


Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:


By email: info@citytocottage.co.uk

Phone: +447496679054